Return/Refund Policy

Returns/Refund Policy

Once your order is placed, it cannot be cancelled.

EXCHANGE FOR DEFECTIVE ITEMS

All products purchased at Inversion Store cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only. If you believe that your product is defective, please contact us to request for exchange. If we determines that the product is defective and you are eligible to exchange your product, please follow the instruction of Inversion Store Customer Service and send back your product with the original receipt and original packaging within 7 days of the date you receive the product. (Exchanges do not include products that are prone to damage due to misuse, such as lithium batteries or light bulbs)

All items must be returned in their original packaging and in their original condition, unworn and unused.
Used items cannot be returned or exchange unless due to manufacturer defect.
The customer is responsible for all delivery fee. Original and return shipping fees are non-refundable.
We inspect all returns and reserve the right to deny or refuse an exchange based on the returned condition.
Miles Year Limited reserves the right for final decision.

You need to make your own arrangements to send or return the goods to us. All costs incurred for returns or exchanges, including shipping or other additional charges, are the responsibility of the purchaser.

ORDER UNABLE TO PROCESS

We may be unable to process your order if the product you ordered is out of stock or discontinued; or there is a problem with authorisation of your method of payment; or the product you ordered cannot be successfully deliver your package to your indicated address. the relevant products of your order will be considered as cancelled and you will be refunded.

We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

OVERSEAS ORDERS

If the product you ordered requires applying for an import license according to customs requirements, and you fail to complete the application, the order cannot be successfully completed and shipped to your designated address. Your order will be deemed unable to be completed or the goods will be returned. In this case, you will receive a refund. In the refund, we will charge: (goods not shipped) 15% of the order amount, or (goods shipped and return) 30% - 60% of the order amount, as order cancellation fee, and the balance will be refunded to you after deducting this fee.

METHOD OF REFUND

For Credit Card payment, the refund will take 5 business days to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account. For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided. If you have not provided the bank information yet, please refer to below information. Please contact your bank to check when the refund will return to your bank account. We will notify you by email when the refund has successfully posted to your bank.

Account Holder Name:

Bank Account Number:

Bank Name:

Bank Code:

Branch Code:

Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.

Please note: During the purchase process, you must agree and accept our terms and conditions in order to complete the order.